Jayride will create a/an Jayride Pay Portal account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

If you have been notified by Jayride that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit Jayride Help Center or contact Jayride for support.

1. Enter your Username and Password on the login page.
2. Click Sign In

If you're unable to access your Pay Portal and are receiving an "Error 104" message, find your IP address and contact us for assistance. 

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Jayride directly.

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Password requirements:

• At least 1 upper case letter
• At least 1 lower case letter
• At least 1 number
• At least 8-128 characters long
• At least 1 special character
• Not used before.

1. Click Forgot Your Password? on the Pay Portal login page.
2. Enter the email address registered on your Pay Portal.
3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.

4. Enter and confirm a new unique password.
5. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to the Pay Portal.

Verification of person identified as the account holder:

• Government / National ID
• Passport
• Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

• Utility bill (e.g., gas, electric, water, cable, phone)
• Financial statement
• National ID
• Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

• Utility bills (e.g., gas, electric, water, internet, landline phone)
• Bank or credit card statements
• Tax assessments
• Local government letters confirming address

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your Pay Portal profile may retrigger account verification.

MM/DD/YYYY

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

No, original documents must be scanned and uploaded.

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

No, only a valid and current government-issued ID should be submitted. Any expired document submitted will be rejected.

Yes. The address on your Pay Portal (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact Jayride directly.

Your transport company ID can be found in your travel statement sent from Jayride.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method
3. Select the country and currency of the bank account that the funds will be transferred to.
4. Click Bank Account > Continue
5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
7. Click Confirm

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm

Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center next to your preferred transfer method, click Action > Create Auto Transfer
4. Make sure the “Auto Transfer Enabled” box is checked, then choose between daily and monthly Auto Transfer configurations.
5. For currency and threshold settings, click More Options
6. Click Confirm

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update Auto Transfer
4. Make the necessary updates.
5. Click Confirm

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

1. Log in to your Pay Portal.
2. Click History
3. Select a date range and specify the transaction type.
4. Click Search

Advanced Auto Transfer options allow you to split transfers between 2 or 3 different bank accounts or prepaid cards.

To split automatic transfers between multiple transfer methods:

1. Click on Transfer from the menu.
2. Under Actions click on Create Auto Transfer.
3. On the Auto Transfer page, click on the Advanced tab.
4. Select the account under Transfer Method and set the % field to the right.
5. Click on Add to Configuration.
6. If you want to add more transfer destinations, repeat steps 4 and 5 as required.

The total for all chosen Transfer destinations must equal 100 percent. For example, you can choose to have 60 percent of your incoming payments go to your card while the remaining 40 percent goes to a bank account.

For each drawdown from your Jayride Pay account, there is a fee. This fee is paid by Jayride once per travel statement. If you would like to drawdown more than once per travel statement, you will need to pay any subsequent drawdown fees incurred.
Example: You receive your monthly travel statement saying that you are going to be paid $10,000.00 USD. There will be a $3 USD fee incurred. Jayirde is going to pay you $10,000.00 USD + $3 USD ($10,003.00 USD total) to ensure that you don’t incur any fees. If you wanted to pay yourself $5,000.00 USD now and $5,000 USD in 2 days you will not incur a fee for the first $5,000 USD, however $3.00 USD will be deducted from the second $5,000 USD to cover the drawdown fee.

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your Pay Portal.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your Pay Portal to update your information and follow steps to review your personal information.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

After a payment has been processed, the destination account cannot be changed. However, you can update the destination account for future payments by following these steps:

1. Log in to the Pay Portal
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update the information
5. Click Confirm.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

Please refer to the Support tab at the top of the page for support hours and contact information.